QA Coordinator

Join 3C Metal: A Global Leader in Turnkey Project Solutions!

Quality management system ownership

Quality Management Owership

• Maintain full responsibility for the ISO 9001:2015 quality management system (QMS).
• Ensure all QMS processes, procedures, records, and controls are established, implemented, maintained, and continuously improved.
• Ensure ongoing compliance with ISO 9001:2015 requirements and certification standards.
• Monitor QMS effectiveness and recommend improvement initiatives.
• Report on QMS performance, risks, trends, and improvement opportunities.
• Maintain effective communication with the certification body and coordinate all certification activities.

Internal & external auditing

• Develop and manage the annual internal audit programme.
• Conduct internal process and departmental audits in accordance with the audit schedule.
• Prepare audit reports and ensure timely closure of audit findings.
• Develop and manage supplier audit schedules and conduct critical supplier audits.
• Conduct subcontractor qualification and assessment audits as required.
• Coordinate and manage all external audits, including certification, surveillance, and client audits.
• Facilitate root cause analysis and corrective actions arising from audit findings.

Supplier quality management

• Maintain and manage the approved supplier list.
• Coordinate annual supplier evaluations and monitor supplier performance.
• Issue supplier alerts where required and ensure corrective actions are implemented and closed.
• Participate in supplier qualification and vendor approval processes.
• Provide quality-related information for vendor applications and customer prequalification submissions.

Document & process control

• Maintain and update the quality manual and all controlled QMS documentation.
• Review and update the quality policy, organisational context, interested parties register, risks and opportunities register, and strategic direction documentation.
• Ensure effective document control and record retention processes.
• Monitor departmental quality objectives and report performance against targets.

Training & awareness

• Facilitate quality management system induction training for new employees.
• Provide QMS awareness and process training to employees as required.
• Promote a culture of quality, compliance, and continual improvement across the organisation.
• Non-conformance & corrective action management

 

 

22 sept., 2026

2-5 years

Join 3C Metal: A Global Leader in Turnkey Project Solutions! Quality management system ownership Quality Management Owership Maintain full responsibility for the ISO 9001:2015 quality management system (QMS). Ensure all QMS processes, procedures, records, and controls are established, implemented, maintained, and continuously improved. Ensure ongoing compliance with ISO 9001:2015 requirements and certification standards. Monitor QMS effectiveness and recommend improvement initiatives. Report on QMS performance, risks, trends, and improvement opportunities. Maintain effective communication with the certification body and coordinate all certification activities. Internal & external auditing Develop and manage the annual internal audit programme. Conduct internal process and departmental audits in accordance with the audit schedule. Prepare audit reports and ensure timely closure of audit findings. Develop and manage supplier audit schedules and conduct critical supplier audits. Conduct subcontractor qualification and assessment audits as required. Coordinate and manage all external audits, including certification, surveillance, and client audits. Facilitate root cause analysis and corrective actions arising from audit findings. Supplier quality management Maintain and manage the approved supplier list. Coordinate annual supplier evaluations and monitor supplier performance. Issue supplier alerts where required and ensure corrective actions are implemented and closed. Participate in supplier qualification and vendor approval processes. Provide quality-related information for vendor applications and customer prequalification submissions. Document & process control Maintain and update the quality manual and all controlled QMS documentation. Review and update the quality policy, organisational context, interested parties register, risks and opportunities register, and strategic direction documentation. Ensure effective document control and record retention processes. Monitor departmental quality objectives and report performance against targets. Training & awareness Facilitate quality management system induction training for new employees. Provide QMS awareness and process training to employees as required. Promote a culture of quality, compliance, and continual improvement across the organisation. Non-conformance & corrective action management

Manage the non-conformance reporting (NCR) process. Coordinate investigations, root cause analysis, corrective actions, and effectiveness reviews. Ensure customer complaints are investigated, recorded, addressed, and closed out effectively. Monitor corrective and preventive actions arising from audits, incidents, complaints, and improvement initiatives. Customer satisfaction & continual improvement Manage customer satisfaction surveys and feedback processes. Analyse customer feedback and identify improvement opportunities. Maintain customer feedback and complaint registers. Coordinate lessons learned activities and communicate outcomes across the business. Drive continual improvement initiatives aligned with business objectives and ISO 9001 requirements. Management review & reporting Plan, prepare, coordinate, and facilitate annual management review meetings. Compile presentations, reports, performance metrics, and improvement recommendations. Monitor and ensure closure of management review actions. Maintain QMS performance reporting dashboards and quality metrics. Compliance & equipment control Monitor equipment control registers and ensure calibration, inspections, certifications, and testing activities are completed as required. Ensure compliance-related records are maintained and reviewed. Monitor quality risks and mitigation actions. Group & stakeholder engagement Act as the organisation's primary quality assurance representative. Participate in Group QA meetings and provide quality performance input. Liaise with customers, suppliers, auditors, certification bodies, and other external stakeholders on quality matters. Knowledge  In-depth understanding of ISO 9001:2015 requirements and quality management principles. Strong knowledge of quality assurance, auditing methodologies, risk management, and continual improvement practices. Knowledge of corrective action systems and root cause analysis techniques. Qualifications Matric (Grade 12). ISO 9001:2015 introduction. ISO 9001:2015 implementation. ISO 9001:2015 internal auditor. Experience Minimum 3-5 years' experience maintaining and improving an ISO 9001 quality management system. Proven experience conducting internal and supplier audits. Experience coordinating external certification audits. Experience managing corrective action and continual improvement processes. Personal attributes: Strong attention to detail. Planning and organisational skills. Analytical and critical thinking. Problem-solving and decision-making. Excellent communication and interpersonal skills. Report writing and presentation skills. Time management and prioritisation. Initiative and accountability. Ability to work independently. Influencing and stakeholder management. Continuous improvement mindset. Integrity and professionalism. Adaptability and resilience. Teamwork and collaboration.

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